RETURNS & REFUNDS POLICY
At Aroma Fero, we stand behind the quality of our products. This Returns & Refunds Policy outlines the conditions under which returns and refunds are processed for purchases made on aromafero.co.uk. All global returns are legally managed by our parent entity, HUMAN PERFORMANCE PRO LLC (Wyoming, USA), and physically processed at our European fulfillment center in Lithuania.
1. RETURN ELIGIBILITY & EXCLUSIONS
Due to hygiene, health protection, and the specific nature of cosmetic and fragrance products, we do not accept returns for products that have been unsealed, opened, altered, or used after delivery.
Returns are strictly accepted only under the following circumstances:
You received a physically damaged or faulty bottle/packaging upon delivery.
You received the wrong item due to a fulfillment error.
You changed your mind and decided to exchange an unopened, completely sealed, and unused product within the permitted cancellation window.
Note: If you are unsatisfied with the specific performance or characteristics of the pheromone formula itself, please contact the product manufacturer directly for more information.
2. RIGHT TO CANCEL (CHANGE OF MIND)
Under applicable consumer protection regulations, you have the right to cancel your order within 14 days from the day you (or a third party designated by you) received the goods.
To exercise this right, you must notify us in writing via email at info@aromafero.co.uk within the 14-day window.
All cancelled goods must be returned in their original, pristine, and resaleable condition (including unbroken cellophane wrapping and intact security seals).
3. DAMAGED, FAULTY, OR WRONG ITEMS
If you receive an item that is faulty, defective, or damaged, please contact our customer support immediately at info@aromafero.co.uk.
Claims must be submitted within 30 days from the date of courier delivery.
At the sole discretion of our management, we may require clear photographic or video evidence of the damage/fault to support your claim before authorizing a return.
Upon verification, we will provide instructions for returning the item and offer you either a full refund or a replacement free of charge.
4. RETURN SHIPPING INSTRUCTIONS
Once a return is authorized by our team, please follow these instructions:
Returns must be dispatched via your Local National Post (e.g., Royal Mail 1st or 2nd Class, USPS, etc.).
Please Note: The Company will not cover return postage costs for Special Delivery, express shipping, or private courier services (such as DHL, FedEx, or UPS) unless explicitly agreed upon in writing by our management.
You must obtain and retain a Proof of Posting from the post office. Returned items remain the full legal responsibility of the customer until they physically reach our facility. Lost return shipments without proof of posting will not be eligible for a refund.
Physical Returns Address:
All authorized returns must be shipped to our European fulfillment center at:
Human Performance, UAB
(Aroma Fero Returns)
Vanagu str. 18-1, Geleziai
LT-14168 Lithuania
5. REFUND PROCESSING
Once your return parcel is received and inspected at our warehouse, we will send you an email confirming receipt. Approved refunds will be processed automatically back to your original method of payment (Credit/Debit Card or PayPal) within 5–10 business days, depending on your financial institution’s processing times.
6. EU ONLINE DISPUTE RESOLUTION (ODR)
If you are a resident of the European Union and have an unresolved complaint regarding a purchase, you have the right to submit your dispute to the European Commission’s Online Dispute Resolution (ODR) platform. You can access the platform via the following official link: https://ec.europa.eu/consumers/odr.